Contractor

Management

Contractor

and Payment Management

We offer a total solution approach to all your contractor needs. By directly managing payments, monthly superannuation, tax and medical provision, we make hiring temporary staff cost-effective and seamless. In addition to managing the contractual, statutory and financial administration, we provide on-going guidance to all contract employees, allowing you the time to focus on scaling up and running your business. Using tried and tested processes and state-of-the-art technology, we offer: 


+ Tailored timesheets, expense and approval workflow

+ Payment services 

+ Instantly accessible reporting services and data tracking 


TIMESHEET LOGIN

Contractor FAQ

1. Before you start your contract


> Login to Astute Here


Once you secure a role through Technical Resources, you will receive login details to our online payment system, Astute. Make sure to accept all compliance documents and enter your personal and payment details.


Important: Check your junk/spam folder. If you haven't received an email from noreply@astutepayroll.com within 24 hours of your assignment confirmation, please contact your Technical Resources consultant.


  • What Information Do I Need to Provide? (Casual Contractor)

    To ensure a smooth process, please provide the following information:


    • Emergency contact
    • Bank account details
    • Tax File Number
    • Superannuation details
    • Passport or Proof of Valid Work Rights
  • What Information Do I Need to Provide? (Independent Contractor with ABN)

    For independent contractors with an ABN, please provide the following information:

    • Emergency contact
    • Supplier bank details form
    • Passport or Proof of Valid Work Rights
  • What OH&S Training Do I Need to Complete?

    To ensure a safe working environment, please follow these steps:


    • Read and accept the compliance documents on Astute.
    • Once you have started working at your workplace and completed the host induction, fill out the host induction form and email it to admin@techresources.com.au.

2. Timesheets



  • How Do I Complete My Timesheet?

    Depending on the client you are working for, there are two options:

    • Option 1: Complete your timesheet in Astute and wait for client approval.
    • Option 2: Use the client's system to complete your timesheet, and the client will send your approved hours to Technical Resources.
  • When Do I Need to Submit My Timesheet?

    To ensure timely processing, please adhere to the following guidelines:


    • Submit your timesheet as soon as possible at the end of each week.
    • Different clients have different timesheet deadlines:
    • If you complete your timesheet using the client's system, the deadline will be set by the client.
    • If you complete your timesheet in Astute, we recommend submitting it by Tuesday morning at the latest.
  • My Approver Is Not Available to Approve My Timesheet; What Should I Do?

    You can select a secondary approver using Technical Resources’s payment system in such cases.


  • I'm Having Trouble Logging In

    Please call or email our contractor payments team and we will assist you


3. Contractor payment


  • How Do I Contact the Contractor Payments Team?

    For any inquiries related to contractor payments, please use the following contact information:


    Email:

    Phone:

  • When Do I Get Paid?

    Your payments should reach your account by Friday following your fortnightly pay period. For specific dates, please refer to the payment schedule in your Astute portal.

  • When Will I Receive My Pay Advice / Remittance?

    Pay Advices and remittances are emailed after every payment, usually on Thursday morning following your fortnightly pay period. You can also find them in your Astute portal.

  • Why Did I Not Get Paid?

    The most common reason for payment delays is the non-receipt of your approved timesheet in time. If you have not been paid, please contact our contractor payments team so that we can assist you.

  • When Does My Superannuation Get Paid?

    We process superannuation payments monthly on the 14th day of the following month, with an additional payment in June. Please note that it may take up to 8 working days for the superannuation funds to reach your nominated account.



4. Keeping in contact


  • When Should I Call My Technical Resources Consultant?

    Your Technical Resources consultant will maintain regular contact with you. Please contact them whenever you need assistance, even outside of scheduled check-ins.

     

    We invite you to visit our offices at 59 Fitzgerald St, Northbridge. Our team is available from 8am to 5pm, Monday to Friday, and we have exciting Technical Resources Merchandise exclusively for Technical Resources Family members.


    If you have any issues or concerns about your contract or workplace, please let us know immediately. This includes situations where your host requests tasks outside your assigned scope or at a different location. Additionally, it’s important to notify Technical Resources if you are involved in any incidents.

  • Incidents or Injuries

    Immediately contact your Technical Resources Consultant and your Host Supervisor.

  • Contract or Workplace Issues

    If you have any concerns or issues regarding your contract or workplace at any time, please don't hesitate to contact your Technical Resources consultant for support and resolution.

  • Assignment Extensions

    If you are directly notified of any changes to your assignment conditions, please consult your Technical Resources consultant for further guidance.

  • What Do I Do If My Personal Details Change?

    To update your personal details, you can do so at any time in Astute. 

     

    For contractors with an ABN who want to update their bank account details, please complete a new supplier bank form and email it to our payments team.


5. Occupational Health and Safety (OH&S)


  • What should I do if I have any workplace health and safety concerns or injure myself while at work?

    For any Workplace Health and Safety concerns/injuries, please immediately advise your Host Supervisor and your Technical Resources Consultant.

    Alternatively, you can reach out to our Shared Services Manager Angela Smith at accounts@techresources.com.au or 0438 634 170.